Complaints Policy

How we handle disputes and complaints on Eventso

This Complaints Policy explains how users (vendors and customers) may raise concerns about listings, content, or behaviour on the Eventso platform, and how Eventso will handle such complaints.

1. Scope

This Policy applies to all listings, content, and transactions on Eventso.net. It should be read together with our Terms & Conditions, Privacy Policy, and Copyright, Trademark & IP Policy.

2. Identifying a Potential Violation

If you believe a listing or content infringes your intellectual property or otherwise violates Eventso's policies, please:

  • Identify the listing and the nature of the alleged infringement.
  • Retain evidence supporting your claim (e.g., registration certificates, screenshots, or correspondence).
1

Initial Contact With the Vendor

Where appropriate, you may first contact the vendor directly via Eventso's internal messaging system to try to resolve the issue amicably. Any agreement reached between you and the vendor is at your own risk; Eventso is not a party to such agreements.

2

Filing a Complaint With Eventso

If you cannot resolve the issue with the vendor, you may file a complaint through the platform's "Report Listing" feature. Please include:

  • The listing URL and description.
  • A clear statement of the alleged infringement or policy breach.
  • Supporting documents (e.g., IP registrations, proof of ownership).

Data Protection Note: Only provide personal data that is necessary to process your complaint. Eventso will process the data you submit solely for investigating and resolving your complaint in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR).

3

Eventso's Review

Eventso will review the complaint and may request additional information. Both parties will be notified of the complaint. Eventso will aim to propose a resolution within 3–5 business days of receiving all necessary information.

4

Temporary Actions During Review

The reported listing may be hidden from public view pending investigation. The vendor will be notified and given 48 hours to adjust or remove the listing if it appears to violate Eventso's policies.

Enforcement Actions

If the vendor fails to act within 48 hours, the listing may be removed without further notice. Repeated violations may result in the following actions:

Three consecutive violations: temporary suspension of the vendor account.

Fourth violation: permanent ban and removal from the site.

Listings that are clearly illegal or promote illegal activities will be immediately removed and the vendor permanently banned.

Eventso may report such activities to the relevant authorities.

Payments and Liability

Vendors remain fully responsible for any damages, fines, or legal fees arising from their listings or content, including legal representation costs.

Vendors forfeit any income derived from listings found to be in violation.

Upon suspension or ban, Eventso will pay out only the amounts lawfully earned; income derived from infringing or illegal listings will be withheld.

Eventso does not mediate or refund transactions for illegal goods or services. Both vendors and customers may be held legally liable for offering or purchasing illegal products or services.

Further Legal Action

If the complainant chooses to pursue legal action beyond this process, all associated costs will be borne by the complainant and the vendor. Eventso is not a party to such disputes unless legally compelled.

Data Retention

Eventso retains complaint-related data only as long as necessary to investigate and resolve the complaint, or as required by law.

Non-IP Complaints

You may also submit a complaint if:

  • a listing appears to advertise illegal or prohibited products/services;
  • a vendor fails to deliver goods or services paid for through the platform;
  • a listing or vendor otherwise violates Eventso's Terms & Conditions.

When filing such a complaint, please include:

  • The listing URL and description.
  • A description of the alleged illegal activity, fraud, or non-delivery.
  • Supporting evidence (receipts, communications, screenshots, etc.).

Processing:

  • Eventso will review the complaint within 3–5 business days.
  • If the complaint concerns an illegal listing, Eventso may immediately hide or remove the listing and suspend the vendor.
  • Eventso may also notify the relevant authorities where legally required.
  • For non-delivery or contract disputes, Eventso may facilitate communication between the customer and vendor but is not a party to the contract.
  • Eventso does not hold or release payments except as stated in its Payment Terms.
  • Refunds, chargebacks or legal claims remain between the customer and vendor unless Eventso's Payment Terms provide otherwise.

Vendor Liability: Vendors remain fully responsible for complying with applicable laws, delivering the products/services they advertise, and refunding customers when legally required. Vendors may be suspended or banned for repeated or serious breaches.

Escalation and External Remedies

If a dispute cannot be resolved through Eventso's complaint process, either party may seek remedies through their payment provider, consumer-protection authorities, or the courts. Eventso's role is limited to moderating the platform in line with its legal obligations.