Payment Agreement

Understanding payment terms and processes on Eventso

This Payment Agreement governs how payments are made, held, and released on Eventso (the "Platform").

1. Definitions

Vendor

Any registered user of the Platform who lists and sells products or services.

Buyer

Any registered user of the Platform who purchases products or services.

Order

A contract entered into between a Buyer and a Vendor through the Platform.

Stripe

Eventso's payment processor, which securely holds and transfers funds.

2. How Payments Are Made

  • Buyers pay for Orders only through the Platform's Stripe-powered checkout.
  • Payment may be made from the Buyer's own bank account or by a third party on the Buyer's behalf. The Buyer is responsible for retaining proof of payment.
  • Eventso never accepts or requests direct bank transfers outside the Platform.

3. Holding of Funds

  • All payments are held in a secure Stripe-connected account until conditions for release are met.
  • Eventso acts solely as a payment intermediary and is not a party to the sales contract between Buyer and Vendor.

4. Currencies & Exchange Rates

All payments on Eventso are processed and held in EUR. Payouts to Vendors are also made in EUR by default. If a Vendor's bank account is denominated in another currency, Stripe will convert the payout at its applicable rate and deduct any conversion fees automatically. Eventso does not bear any costs or risks of currency conversion.

5. Platform Fees

  • A technical service fee (the "Platform Fee") for secure payments is automatically deducted from each transaction and is borne by the Vendor.
  • Bank or Stripe transfer fees are borne by the payee (the party receiving the funds).

6. Time Limits ("Timeouts")

  • Buyers: The shopping cart times out after 5 minutes. Items can be saved for later purchase.
  • Vendors: Vendors must confirm acceptance of an Order within 24 hours. If no response is received, the Buyer may cancel and receive a full refund. Vendors who fail to respond may lose the Order and associated payout.

7. Payment Release

  • After both parties click "Completed" or after Eventso confirms service delivery, the remaining balance (minus fees) will be released to the Vendor within 3-5 business days.
  • If a Buyer disputes delivery, funds will be held pending investigation.

8. Cancellations and Refunds

  • Statutory Withdrawal: EU consumers have a 14-day right of withdrawal for services not yet started.
  • Services Started Early: By booking and requesting a service to start within the 14-day period, the Buyer explicitly consents to immediate performance and acknowledges that the right of withdrawal ends once the service begins.
  • Vendor Non-Performance: If a Vendor fails to deliver or materially breaches the contract, Eventso may refund the Buyer and recover the funds from the Vendor.
  • Illegal Listings: Payments for illegal goods or services are void. Vendors and Buyers are both legally liable, and no refunds or payouts will be made.

9. Logistics

Vendor and Buyer arrange delivery or event logistics directly. Eventso does not ship goods.

10. Data Protection

All personal data is handled in accordance with the EU GDPR and Eventso's Privacy Policy. Payment data is processed securely by Stripe.

11. Governing Law

This Agreement is governed by and construed in accordance with EU and applicable national consumer laws.