Terms & Conditions

1. Introduction

Welcome to Eventso! We know as event creators and service users that you want your events to run safely and smoothly. We want the same thing for our platform. We’re excited you’re here! Please read these Terms of Service (“Terms”) carefully because they contain important information about your legal rights, remedies, and obligations.

By accessing or using Eventso’s Services, you are agreeing to the terms and conditions of Eventso (which incorporate and include our PRIVACY POLICY and all other terms, policies, and agreements referenced throughout these Terms), without modification, and entering into a binding contract with us that governs our Services and your use of the Services. Do not access or use the Services if you do not agree to the terms and conditions of these Terms.

For an overview of Eventso’s various legal terms and policies, see here.

2. Definitions

• User means any person or entity that accesses, uses, or interacts with the Services.
• Service Provider means any person who offers, uploads, or lists services, videos, or events through the Platform.
• Vendor means any service provider listing their offerings on the Platform. Used interchangeably with Service Provider.
• Account means the user profile created on the Platform.
• Service Receivers means any person who purchases, books, or otherwise engages with a Service Provider’s offering. Used interchangeably with Buyers.
• Content means any text, images, audio, video, listings, event details, or other materials uploaded, posted, or transmitted via the Platform.
• Intellectual Property Rights means all patents, copyrights, trademarks, trade secrets, and other proprietary rights recognised under applicable law.
• Service fee means any commission, listing fee or other charge paid to Eventso.
• Booking means an agreement between service receiver and Vendor made via Eventso’s platform.
• Materials means Your Trademarks, copyright content, any products or services you sell through the Services (including description and price), and any photos, images, videos, graphics, written content, audio files, code, information, product reviews, or other business content and data provided or made available by you.

3. Platform Use

3.1. Eligibility

To use the platform, you must:

• Be at least 18 years old.
• Have the legal capacity to enter into a binding contract or at least the age of majority in the jurisdiction where you reside and from which you use the Services.
• Provide accurate and complete registration details.

3.2. Account Security

• You are responsible for maintaining the confidentiality of your account.
• You must notify us immediately if you suspect unauthorized use.

3.3. Prohibited Uses

You may not:

• Post false, misleading, or unlawful content.
• Use the Platform for fraudulent transactions.
• Infringe on intellectual property rights.
• Upload harmful software or files.

3.4. Suspension and Termination of use

We may suspend or terminate your account, with or without notice, if you:

• Breach these terms.
• Engage in fraudulent, abusive, or unlawful activity.
• Cause harm to other users or the platform.

Upon termination, your right to use the platform ends immediately.

4. Role of the Platform

The Platform acts solely as an intermediary providing an online space for Users to connect, contract, and transact. We are not a party to any direct transaction between Users and assume no responsibility for the quality, legality, insurance or safety of any offering.

We implement reasonable measures to monitor and remove illegal, fraudulent, or prohibited listings in compliance with EU law. Users may notify us of unlawful content through our complaint mechanism, and we will act promptly in accordance with the EU Digital Services Act.

5. Platform Compliance

In compliance with the EU Digital Services Act, we may verify certain Provider information (such as identity and contact details) before listings are published. Where required by law, we will make relevant Provider information accessible to Buyers before a transaction is concluded. We also operate a notice-and-takedown mechanism to allow Users or third parties to report unlawful or fraudulent content, and we will act promptly in accordance with EU requirements.

6. Content and Intellectual Property

6.1 User Content

• You retain ownership of all Materials you upload.
• By uploading Content, you grant the Platform a non-exclusive, transferable, sub-licensable, royalty-free, worldwide right and license to host, use, distribute, expose, modify, run, copy, store, publicly perform, communicate to the public (including by telecommunication), broadcast, reproduce, make available, display, and translate, and create derivative works of your Materials. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve, and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
• You understand that your Materials may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

6.2 IP Compliance

• You warrant that your Content does not infringe third-party rights.
• Infringing Content may be removed without notice, and accounts may be suspended.

6.3 Platform IP

• All Intellectual Property in the Platform and its Services remains the exclusive property of the Platform or its licensors.
• The platform and its content (excluding User Content) are protected by copyright, trademarks, and other intellectual property rights.
• You must not copy, reproduce, or exploit any part of the platform without our written consent.

7. Payments

7.1 Payment Processing

Payments are processed via Stripe; a third-party provider. We do not store payment card details.

7.2 Service Fees

Eventso may charge Vendors and/or Buyers service fees. All fees are clearly displayed before purchase.

8. Privacy & GDPR Compliance

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

For details on how we collect, use, and store your data, please refer to our Privacy policy and Cookie Policy. By using the Platform, you consent to such processing.

You have the right to access, rectify, delete, and restrict processing of your personal data.

9. User Obligations

9.1 For All Users:

• You will not use the Platform for unlawful purposes.
• You will not upload or transmit harmful, defamatory, obscene, or infringing material.
• You agree not to access the Services or monitor any material or information from the Services using any robot, spider, scraper, or other automated means.
• You represent and warrant that you will comply with all applicable laws, rules, regulations, and rights of third parties in your use of any of the Service and your performance of obligations under the Terms of Service.

9.2 For Service Providers:

• You are solely responsible for the accuracy and completeness of your listings.
• Service Providers are responsible for compliance (charging, collecting and remitting) with applicable tax and VAT laws. Eventso may display VAT-inclusive pricing if provided by the Vendor. In all cases, Service Providers remain solely responsible for declaring and paying their taxes.
• You must honour accepted bookings and deliver agreed services/products in accordance with the listing except where fulfilment is prevented by force majeure, legal or regulatory restrictions, or where the service user fails to meet the agreed terms of the transaction.

9.3 For Service Receiver

• You must ensure that any booking or purchase complies with applicable laws.
• By making a booking, Buyers enter into a direct contractual relationship with the Vendor. Eventso is not responsible for the performance of Vendor services.
• You must provide accurate information to Service Providers and make timely payments where required.
• Make full and timely payment.

10. Consumer Rights

Consumers located within the European Union have statutory rights under EU consumer protection law, including:

• The right to clear pre-contractual information, including total price (inclusive of VAT and fees), identity of the Service Provider, and main service characteristics.
• The right to remedies in cases of non-conformity of services, including refunds or replacement where applicable.

Please NOTE: Most Eventso bookings are for event or leisure services on a specific date (for example, catering, décor, entertainment, or photography). Under EU law (Directive 2011/83/EU, Article 16(l)), these date-specific services are not covered by the 14-day withdrawal right. Once you confirm a booking, cancellations and refunds follow Eventso’s Refund Policy.

If a service is not tied to a specific date (for example, a general consultation or digital service), EU consumers have a 14-day right to cancel unless they ask the vendor to start the service sooner. By asking for immediate performance, you agree that the withdrawal right ends once the service begins.

Refunds may still be given in cases of vendor non-performance, fraud, or force majeure.

The Platform and Service Providers must respect and facilitate the exercise of these rights.

11. Limitation of Liability

We are not liable for:

• The quality, safety, or legality of services provided by Providers.
• Losses arising from unauthorised access to your account.
• Indirect or consequential damages.

Eventso makes no guarantee as to the availability, quality, or suitability of Vendor services.

To the maximum extent permitted by law, Eventso shall not be liable for any direct, indirect, incidental, or consequential loss arising from your use of the Platform.

12. External Links

The platform may contain links to third-party websites. We are not responsible for their content, policies, or practices.

13. Governing Law & Dispute Resolution

This Agreement is governed by the laws of Estonia

Disputes shall be resolved through:

1. Good faith negotiation;
2. Mediation;
3. If unresolved, courts of Estonia shall have exclusive jurisdiction.

In addition, EU consumers may access the European Commission’s Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr.

14. Modifications

We reserve the right, in our sole and absolute discretion, to update or change any portion of the Terms of Service at any time. We will provide you with reasonable advance notice of changes to the Terms of Service that materially adversely affect your use of the Services or your rights under the Terms of Service. However, we may make changes that materially adversely affect your use of the Services or your rights under the Terms of Service at any time and with immediate effect

1. for legal, regulatory, fraud and abuse prevention, or security reasons; or
2. to restrict products or activities that we deem unsafe, inappropriate, or offensive.

Unless we indicate otherwise in our notice (if applicable), any changes to the Terms of Service will be effective immediately upon posting of such updated terms at this location. Your continued access to or use of the Services after we provide such notice, if applicable, or after we post such updated terms, constitutes your acceptance of the changes and consent to be bound by the Terms of Service as amended. If you do not agree to the amended Terms of Service, you must stop accessing and using the Services.

15. Contact Information

For questions or complaints, contact us at:

Acknowledgement:

By clicking “I Agree” or otherwise using the Platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.