Frequently Asked Questions

Find answers to common questions about using Eventso

At the moment, we will be addressing all your queries via the FAQs and all complaints via the Complaints Policy.

Once the vendor confirms their availability and the order, your payment will be processed through the system and an email confirmation will be sent to you directly.

Direct contact with the supplier is in violation of our terms of engagement which you agreed to by signing up on this page. Eventso will not be held liable for any mishaps in case you proceed to have a private engagement with vendors. Your account and the vendor’s may be terminated in accordance with our policies.

Kindly contact the vendor via our Direct Messaging on the site to resolve the issue. In case it remains unresolved, please visit our Complaints Policy page to lodge an official complaint.

Please see our cancellation policy.
In the event that the Vendor did not fulfill the agreement based on the order, kindly direct your request via the Complaints Policy page.

Yes, there is no limitation barring you from making multiple orders from different vendors.

You may cancel your order by moving it back to your shopping cart before making payment.

After payment, refunds are available under Eventso’s commercial refund policy:
  • Two or more weeks prior to the event: 75% refund of the total amount paid.
  • Less than two weeks before the event: No refund will be issued.
Please note that most services booked through Eventso relate to leisure or event activities performed on a specific date or period. Under EU law (Directive 2011/83/EU, Article 16(l)), such services are exempt from the 14-day right of withdrawal. This means that once your booking is confirmed, the statutory withdrawal right does not apply.

Refunds may still be granted in cases of vendor non-performance, fraud, or force majeure, as determined by Eventso’s Complaints Policy.

All prices are included in the final order price. Any extra amounts are not required by Eventso policy and shall be at the sole discretion of the Buyer.

Referral codes are not currently active. Stay tuned for updates.

Please check your email address and other information you entered while creating the account and verify using the confirmation email sent to you. If you have not yet done this, please create an account.

Check your spam and other inbox filters. Also confirm if the details provided at sign up are accurate. If you need further assistance, contact the admin here.

If you have a business that is in line with Eventso offerings and policies, please visit our Vendor page here to find out how to list your business.

Kindly visit our Complaints Policy page.

Please retry or contact Admin HERE for further assistance.

Please view our Payment Agreement.

Once you have accepted the order and payment has been made, you are contractually obliged to deliver services as advertised and requested.

A Vendor may cancel an Order only:
  • where performance is prevented by Force Majeure (as defined in these Terms), or
  • with the Buyer’s written consent via the Platform.
In all other cases, a Vendor cancellation constitutes a material breach of contract. Eventso may refund the Buyer in full and recover the amount from the Vendor, suspend or terminate the Vendor’s account, and/or withhold payouts to cover Buyer refunds and Platform fees.

Force Majeure
For the purposes of these Terms, “Force Majeure” means any event or circumstance beyond a party’s reasonable control that prevents or delays the performance of its obligations under an Order. Examples include (but are not limited to):
  • natural disasters such as floods, earthquakes, storms, wildfires or volcanic eruptions;
  • public health emergencies or epidemics/pandemics and government-imposed restrictions related to them;
  • war, armed conflict, acts of terrorism or civil unrest;
  • government actions or regulatory changes preventing lawful performance;
  • nationwide or regional strikes, lockouts or other industrial disputes not limited to the affected party’s workforce;
  • major power outages or interruption of essential services (e.g. transport bans);
  • sudden destruction of the venue or equipment needed for the event due to accident or fire.
A party claiming Force Majeure must notify the other party (and Eventso) as soon as reasonably practicable and use reasonable efforts to mitigate the effects. Performance will be suspended only for the duration of the Force Majeure event.

Direct contact with the Buyer is in violation of our terms of engagement which you have previously agreed to by signing up on this page. Eventso will not be held liable for any mishaps in case you proceed to have a private engagement with the Buyer and your account and the Buyer’s may be terminated in accordance with our policies with a penalty for breach.

Once you have delivered the service, you will need to log in to the site and mark the order as Completed. After that, the Buyer will be prompted to mark the order as Fulfilled in order to complete the cycle. You are free to remind the Buyer to mark the order as fulfilled as well as to give an honest review of your services.

Yes, if you have different businesses that are in compliance with Eventso policies and offerings, you may sign up your businesses following the guidelines on the Vendor Company Information page.

At the moment, we will be addressing all your queries via the FAQs and all complaints via the Complaints Policy.

Kindly visit our Complaints Policy page.

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